I was invited to join e-rewards years ago through Hilton, and it has been useful for keeping points alive with American Airlines and Hilton. I mainly redeem through Iberia, where the conversion rate is 20% higher than BA. I can also redeem with Etihad, EuroWings, United, and Virgin.
I have been part of the e-rewards panel for 6 years and I redeemed my points to get a e gift card but I never got it. I called e-rewards and they told me they would give me my points back. Which they did. Then I got an email telling me that my account had been closed for wrongful doing. I have done nothing wrong. This company stole from me and they are a very dishonest person. We all need to get together and sue e-rewards.
I had been with e-rewards for about 7 or 8 years, and always answered the surveys truthfully. They marked my account inactive. I tried contacting them, and it took them over two weeks to respond to my email. It was the same message posted above. This is extremely frustrating.